General Disclosures

General Disclosures

At HUL, we are committed to unlocking a billion aspirations by leveraging our core strengths, driving innovation, and building an unbeatable portfolio. Our focus on sustainability is at the heart of our strategy, ensuring we lead the way in environmental stewardship, responsible sourcing and reducing our carbon footprint. By integrating sustainable practices into every aspect of our operations, we aim to create a positive impact on the planet while delivering consistent performance and growth.

Message from Our
Leadership

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"Our strategic priority is to unlock a billion aspirations, while aligning our business practices with the highest standards of sustainability and cutting-edge innovation. We are committed to embedding responsible business practices into our operational framework, thereby generating long-term value for our stakeholders and fostering environmental resilience.”

Ritesh Tiwari Executive Director, Finance & IT and
Chief Financial Officer

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Employees

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Workers

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Differently abled Employees and Workers

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Women on Shopfloor

I DETAILS OF THE LISTED ENTITY

S.
No.		 Particulars Response
1 Corporate Identity Number (CIN) of the listed entity L15140MH1933PLC002030
2 Name of the listed entity Hindustan Unilever Limited
3 Year of incorporation 1933
4 Registered office address Unilever House, B. D. Sawant Marg, Chakala,
Andheri (East), Mumbai–400099
5 Corporate address
6 E-mail levercare.shareholder@unilever.com
7 Telephone + 91 (0) 022 – 5043 2790/32516/32754
8 Website www.hul.co.in
9 Financial year for which reporting is being done 1st April, 2024 to 31st March, 2025
10 Name of the stock exchange(s) where shares are listed BSE Limited;
National Stock Exchange of India Limited
11 Paid-up Capital ₹235 crores
12 Name and contact details (telephone and email address) of the person who may be contacted in case of any queries on the BRSR report Name: Radhika Shah – Company Secretary
Contact: + 91 (0) 022 – 5043 2790/32516/32754
Email: levercare.shareholder@unilever.com
13 Reporting boundary – Are the disclosures under this Report made on a standalone basis (i.e., only for the entity) or on a consolidated basis (i.e., for the entity and all the entities that form part of its consolidated financial statements taken together)? Disclosures under this Report are made on a consolidated basis covering wholly-owned subsidiaries
(Refer table V-23. (a) for list of wholly-owned subsidiaries)
14 Name of assessment or assurance provider M/s B S R & Co. LLP, Chartered Accountants
15 Type of assessment or assurance obtained Reasonable assurance on BRSR Core parameters and Limited assurance on other parameters. Refer the Independent Practitioners’ Reasonable and Limited Assurance Report for list of Identified Sustainability Indicators covered under the assurance

II PRODUCTS/SERVICES

II-16. Details of business activities (accounting for 90% of turnover):

S.
No.		 Description of the main activity Description of business activity Entity turnover (%)
1 Manufacturing - FMCG Soaps, detergents, cosmetics & toiletries, and packaged foods 100.0%

II-17. Products/services sold by the entity (accounting for 90% of the entity’s turnover):

S.
No.		 Product/service NIC code Total turnover contributed (%)
1 Home Care 20233 Detergents
27501 Water purifiers
20239 Surface and bathroom cleaners		 36.8%
2 Beauty & Wellbeing 20236 Shampoos
20237 Cosmetics
96020 Hairdressing and other beauty treatment		 21.3%
3 Personal Care 20231 Soaps
20235 Toothpastes
20234 Deodorants 		14.7%
4 Foods 10791 Tea
10792 Coffee
10750 Packaged foods (including frozen desserts)
10794 Malt-based foods 		24.5%

III OPERATIONS

III-18. Number of locations where plants and/or operations/offices of the entity are situated:

Location Number of plants Number of offices Total
National 27 11 38
International - - -

III-19. Markets served by the entity:

a. Number of locations

Location Number
National 28 states and 8 union territories
International 61 countries

We have a pan-India presence and serve all states and union territories in India.

b. What is the contribution of exports as a percentage of the total turnover of the entity?

Exports contribute to 2.7% of our total turnover. We aim to expand global presence of our brands, such as Vaseline, Dove, Pears, BRU, Red Label, Lakmé, Horlicks, and Boost, and to effectively provide cross-border sourcing of FMCG products to other Unilever companies across the world.

c. A brief on the types of customers:

We have 90 years of presence in the country, and 9 out of 10 Indian households use one or more of our brands. Our brands are present in around 9 million retail outlets spread across the country through a network of 3,500+ distributors, the backbone of our retail reach. We also help our retail partners to grow sustainably. The longstanding relationships with our customers are based on trust and mutual understanding. We continue to work with all our partners including, small family-owned stores to large, organised retail, e-Commerce and now quick-commerce, to serve the ever evolving needs of our shoppers, in rural as well as urban areas. Our endeavour has always been to ensure that our brands are readily available wherever consumers shop.

IV EMPLOYEES

IV-20. Details as of the end of the financial year:

a. Employees and workers (including differently abled):
Our journey towards achieving an equitable and inclusive culture in our workforce has been marked by significant milestones. We have a 42% representation of women at the managerial level, and are dedicated to further strengthening this. Through several programs, such as ‘Samavesh’ and ‘Ahilya’, we strive to enhance women’s representation in our factories and salesforce, respectively. We have over 1,600 women as shopfloor employees across our manufacturing locations and have onboarded over 1,500 women in sales.

S.
No. 		Particulars Total(A) Male Female
Nos. (B) % (B/A) No. (C) % (C/A)
Employees
1 Permanent (D) 7,693 5,477 71.2% 2,216 28.8%*
2 Other than permanent (E) 509 266 52.3% 243 47.7%
3 Total employees (D + E) 8,202 5,743 70.0% 2,459 30.0%
Workers
4 Permanent (F) 11,109 10,373 93.4% 736 6.6%
5 Other than permanent (G) 7,356 6,479 88.1% 877 11.9%
6 Total workers (F + G) 18,465 16,852 91.3% 1,613 8.7%

*As of March 2025, we have achieved a gender diversity of 42% at our managerial base

42%

gender diversity across
our managerial base

b. Differently abled employees and workers:

We continue to work towards inclusivity beyond gender. This involves celebrating the distinctive contributions of all individuals, regardless of factors such as their background, disability, sexual orientation, or any other characteristic. Our disability inclusion programme has been designed to create an inclusive ecosystem. We facilitate voluntary self-disclosure and reasonable accommodation policy to enable employees to disclose their disability and avail support discreetly. Our sites in Dapada, Amli, Haridwar and R&D Centres in Mumbai and Bengaluru have been certified for accessibility. Refer to our page for more details on Link.

S.
No. 		Particulars Total(A) Male Female
No. (B) % (B/A) No. (C) % (C/A)
Differently abled employees
1 Permanent (D) 19 15 78.9% 4 21.1%
2 Other than permanent (E) 2 - - 2 100%
3 Total differently-abled employees (D + E) 21 15 71.4% 6 28.6%
Differently abled workers
4 Permanent (F) 84 73 86.9% 11 13.1%
5 Other than permanent (G) 2 2 100.0% - -
6 Total differently-abled workers (F + G) 86 75 87.2% 11 12.8%

IV-21. Participation/Inclusion/Representation of women

Particulars Total(A) No. and percentage of females
No. (B) % (B/A)
Board of Directors (BoD) 9 2 22.2%
Key Management Personnel (KMP)* 3 1 33.3%

Above table represents HUL’s Board of Directors and Key Management Personnel
*Two KMPs i.e. Managing Director & Chief Executive Officer and Executive Director – Finance, IT & Chief Financial Officer, are on our Board of Directors

IV-22. Turnover rate for permanent employees and workers

HUL, often referred to as the ‘leadership factory’, is known to attract and develop the best talent in the industry. Recognised as one of the best companies to work for, we continue to be the ‘No. 1 Employer of Choice’ across sectors, based on a brand perception study by InsideIIM at target B-Schools in 2024 and ‘Best Organisation for Women 2025’ by Economic Times.

Particulars FY 2024-25
(Turnover rate %)		 FY 2023-24
(Turnover rate %)		 FY 2022-23
(Turnover rate %)
Male Female Total Male Female Total Male Female Total
Permanent employees 17.8% 21.8% 18.9%* 15.9% 21.6% 17.4% 17.7% 25.3% 19.6%
Permanent workers 2.9% 2.6% 2.8%** 6.0% 13.1% 6.3% 7.9% 11.1% 8.0%

Turnover rate includes voluntary and involuntary attrition
*Voluntary: 13.1%; Involuntary: 5.8%
**Voluntary: 0.3%; Involuntary: 2.5%

‘No. 1 Employer
of Choice’

across sectors, based on a brand perception study by InsideIIM at target B-Schools in 2024

‘Best Organisation for Women 2025’

by Economic Times

V HOLDING, SUBSIDIARY, AND ASSOCIATE COMPANIES (INCLUDING JOINT VENTURES)

V-23. (a) Names of holding, subsidiary, associate companies, and joint ventures

S.
No.		 Name (A) Type of holding/subsidiary/ associate/joint venture % of shares held by the listed entity Does the entity in column A, participate in the business responsibility initiatives of the listed entity?
1 Unilever PLC Holding - No
2 Unilever Group Limited Holding - No
3 Unilever Overseas Holdings AG Holding - No
4 Unilever UK&CN Holdings Limited Holding - No
5 Unilever South India Estates Limited Holding - No
6 Unilever Assam Estates Limited Holding - No
7 Unilever Overseas Holdings B V Holding - No
8 Unilever India Exports Limited Wholly-owned subsidiary 100.0% Yes
9 Lakme Lever Private Limited Wholly-owned subsidiary 100.0% Yes
10 Unilever Nepal Limited Subsidiary 80.0% No
11 Daverashola Estates Private Limited Wholly-owned subsidiary 100.0% Yes
12 Levers Associated Trust Limited Wholly-owned subsidiary 100.0% Yes
13 Levindra Trust Limited Wholly-owned subsidiary 100.0% Yes
14 Hindlever Trust Limited Wholly-owned subsidiary 100.0% Yes
15 Hindustan Unilever Foundation Wholly-owned subsidiary 76.0%# Yes
16 Unilever India Limited Wholly-owned subsidiary 100.0% Yes
17 Kwality Wall’s (India) Limited Wholly-owned subsidiary 100.0%@ Yes
18 Zywie Ventures Private Limited Subsidiary 51.0%* No
19 Nutritionalab Private Limited Joint Venture 19.8%* No

# 24% shareholding of Hindustan Unilever Foundation is held by Unilever India Exports Limited
*On a fully diluted basis
@ On January 10, 2025, the Company has incorporated a wholly-owned subsidiary in the name of ‘Kwality Wall’s (India) Limited’ (KWIL). HUL has decided to demerge its Ice Cream business into a separate listed entity through KWIL, which will have an authorized share capital of ₹250 crores and will handle the manufacture, marketing, distribution, and sale of ice creams, frozen desserts, and other frozen foods, in line with SEBI regulations, with HUL owning 100% of KWIL at the time of incorporation

VI CSR DETAILS

VI-24. (i). Is CSR applicable as per Section 135 of the Companies Act, 2013 (Yes/No)?

Yes, CSR provisions are applicable as per Section 135 of the Companies Act, 2013. A belief that sustainable business drives superior performance lies at the heart of our business strategy. We have been undertaking CSR activities before it was made a regulation. We have a dedicated CSR Policy focused on the key strategic sustainability pillars of Climate, Nature, Plastics and Livelihoods, and lays down the approach towards community development in water conservation, health and hygiene, skill development, education, social advancement, gender equality, empowerment of women, ensuring environmental sustainability and rural development projects. The CSR Policy, as approved by the Board of Directors, is available on our website at: Link

VI-24. (ii) Turnover: ₹61,517 crores*

VI-24. (iii) Net worth: ₹49,153 crores#

* Turnover excludes Unilever Nepal and Zywie Ventures Private Limited.

# Net worth is for HUL Standalone

VII TRANSPARENCY AND DISCLOSURE COMPLIANCE

VII-25. Complaints/grievances on any of the principles (one to nine) under the National Guidelines on Responsible Business Conduct:

Stakeholder group from whom the complaint was received Grievance redressal mechanism in place? (If yes, provide weblink for the grievance redressal policy) FY 2024-25 FY 2023-24
No. of complaints filed during the year No. of complaints pending resolution at close of the year the year Remarks No. of complaints filed during the year No. of complaints pending resolution at close of the year the year Remarks
Communities Yes
Link and manual registers at factories 		1 - - - - -
Investors
(other than shareholders)		 Not applicable, as we do not have any investors other than the shareholders (e.g., preference shareholders or debenture holders)
Shareholders Yes
Link 		227 - - 242 - -
Employees and workers Yes
Link and manual registers at factories		 94 6 - 89 21 -
Customers* Yes
Link 		3,386 116 - 3,583 225 -
Value chain partners* Yes
Link 		- - - - - -

*Customers include distributors; Value chain partners include vendors/suppliers

VII-26. Overview of the entity’s material responsible business conduct issues. Please indicate material responsible business conduct and sustainability issues pertaining to environmental and social matters that present a risk or an opportunity to the business, the rationale for identifying the same, and the approach to adapting or mitigating the risk along-with its financial implications, as per the following format.

In today’s uncertain and ever-changing world, having a formal process to identify material sustainability issues is crucial. This process helps us focus on what matters most to our business and stakeholders. A sustainability issue is considered material if it meets two conditions: first, it poses a principal risk or is part of a principal risk that could impact our business or performance; second, it holds importance for our key stakeholders, including our employees, consumers, customers (retailers), suppliers, business partners, planet, and society (citizens, NGOs, governments). HUL updates its material topics every two years to stay aligned with changes in Global and Indian context. This year, HUL has refreshed its assessment to identify additions and revisions to the material topics, aligning with ESRS and parent entity (Unilever PLC). Below is the re-prioritised list of top sustainability issues across our operations and value chain.

S.
No.		 Material issue identified Indicate whether risk or opportunity (R/O) Rationale for identifying the risk/ opportunity In case of risk, approach to adapt or mitigate Financial implications of the risk or opportunity (Indicate positive or negative implications)
Environment
1 Resource use
and Circularity		 Risk Waste management, Resource use and Circularity is a material topic for HUL. While plastic ensures product durability and affordability, its improper disposal leads to environmental and social consequences We aim to transform plastic use by treating waste as a valuable resource and advocating for a circular economy. Extended Producer Responsibility (EPR) applies to HUL, and we are fully compliant with EPR rules, aligning our credit purchase plan with guidelines from the Central Pollution Control Board (CPCB). Starting FY 2023- 24, we registered on the CPCB portal for EPR Credit exchange, ensuring timely submissions of our plastic footprint and credits.

We drive comprehensive waste management programs through partnerships with companies, governments and NGOs for collection, segregation, and processing, promoting consumer behavior change. We are innovating alternative packaging solutions to reduce virgin plastic use and maximise recycled plastic. 		Increased cost of developing sustainable packaging alternatives and risk of fines and penalties associated with non-compliance with statutory EPR regulations.

In the long run, initiatives and innovation have the potential to yield positive financial outcomes in the form of reduction in the amount of virgin plastic used, use of recycled plastic and alternative packaging considering the evolving regulatory landscape.
2 Biodiversity
and Ecosystem
Health		 Risk HUL’s operations and supply chain depend heavily on natural resources, making biodiversity loss, deforestation, and land-use changes as a material risk. The company sources key agricultural and non-agricultural commodities, which, if not managed sustainably, can contribute to ecosystem degradation, impact biodiversity, and at tract regulatory and reputational risks. We are committed to restoring the health of our planet, in our supply chain and beyond. The Unilever Sustainable Agriculture Principle (SAP) and the Unilever Regenerative Agriculture Principles (RAPs) also provide the basis for our sustainable sourcing programme.

In this program, we focus on 12 key crops and agricultural commodities, prioritising their importance to our business and brands. Certification is a vital tool for driving positive change in agricultural supply chains. As India’s largest tea business and a founding member of trustea, we collaborate with the Indian tea industry on sustainability efforts. 		Biodiversity loss and ecosystem degradation may pose financial risks for HUL. Regulatory and compliance costs may rise due to stricter regulations on land use and biodiversity harm. Supply chain risks include increased raw material costs from climate change impacts. Operational risks involve non-compliance affecting business expansion. Market risks arise from failing to meet sustainability goals, leading to competitive disadvantages.
3 Climate
Change		 Risk Climate Change is a material risk to us, which has the potential to impact both environment and our business in the short, medium, and long term, given our extensive manufacturing operations, global supply chains, and reliance on climate-sensitive raw materials. Our activities contribute to greenhouse gas (GHG) emissions across value chain, from raw material sourcing and logistics to product usage and disposal. Additionally, extreme weather events such as floods, droughts, and heatwaves impact agricultural yields, disrupt supply chains, and alter consumer purchasing patterns. Regulatory pressures related to carbon emissions, and energy transition further necessitate proactive adaptation strategies. We are committed to addressing climate change through renewable energy investments, low-carbon supply chain initiatives, and sustainable product innovation. As a result, energy consumption per tonne of production has decreased by 49% since 2008. We have expanded our renewable energy footprint with additional solar plants and wind energy investments. To reduce emissions from our largest raw material sources, HUL has successfully launched several reformulated, lower-emission products in our Home Care and Personal Care portfolios which form the bulk of our emissions and also laying the foundation to scale these in the future. Programs to mitigate risk emanating from climate change can lead to incremental costs in the short to medium term, which can be partly compensated by increased efficiency in the long-term. Importantly, these programs would strengthen business resilience and protect long term value.
4 Water Security and Management Risk The 2030 Water Resources Group has estimated that India will have only half the water it needs by 2030 for farming, household and industrial use. Rising water scarcity could interrupt our production schedules, affecting our operations and at the same time impact the demand for products that require excessive water during consumer use or decreasing sales because of reduced product efficacy due to water shortages. Uncertainty in the timing and severity of summer, winter, and monsoon may also impact the business adversely. We have taken steps to reduce and conserve water across our manufacturing operations. We have delivered a 50% reduction in water usage (cubic metre per tonne of production) in our own manufacturing operations in FY 2024-25 as compared to the 2008 baseline. We could achieve this by focusing on reducing freshwater abstraction, implementing captive rainwater harvesting, and maximising the use of RO plants.

Since its inception in 2010, the Hindustan Unilever Foundation (HUF) has enabled the creation of over 3.9 trillion liters of water potential*, enough to meet India’s drinking water needs for nearly two years. This achievement underscores HUF’s significant impact on water conservation and community resource management. 		Water scarcity can have an adverse impact on our operations, agricultural sourcing and can potentially reduce demand for our products that require water during use.

Measures to reduce and conserve water would optimise resource requirement, not just in our operations, but also in the wider communities. This would secure water needs and create enabling environment for future demand of our products.
5 Pollution Risk Pollution from industrial activities, logistics, and waste discharge poses significant environmental and social risks for us. Factory emissions, improper waste handling, and pollutants released during production or transportation can degrade air quality, contaminate water bodies, and harm soil health. This pollution not only disrupts ecosystems and endangers biodiversity but also impacts human health, particularly in communities near our operations and supply chain hubs We are continually developing new methods to eliminate the use of hazardous chemicals in cleaning and disinfection processes by upgrading our hardware with the latest technologies. We have successfully achieved zero non-hazardous waste to landfill status across all our factories by maximising the reuse and recycling of non-hazardous waste in environmentally friendly ways. In the absence of recycling infrastructure, we recover energy from waste, optimising waste flows and enhancing our circular economy approach. This improves factory operations and reduces environmental impact. All our factories are equipped with pre-processing facilities, such as waste segregation and source reduction, to enhance recyclability.

We maximise recycling and reuse treated wastewater on-site, reducing freshwater intake. As of March 31, 2025, 25 out of 27 factories achieve Zero Liquid Discharge, recycling 100% of wastewater for uses like cooling, boiler feed, and gardening.

Additionally, our factories are equipped with efficient air pollution control devices installed at the stacks to minimise the risk of air pollution. Furthermore, we monitor air, water and soil pollutants at a minimum bi-annually across our sites to ensure we can promptly address any risks 		Environmental pollution caused by operations or supply chain activities can harm our reputation as a responsible brand.

Regulatory penalties and legal challenges arising from pollution can increase operational costs and disrupt business activities. Compliance with environmental regulations is critical, and violations could lead to fines, lawsuits, or even restrictions on production.
Social
6 Diversity, Equity, and Inclusion Opportunity We believe Diversity, Equity Inclusion (DEI) is a business imperative that drives innovation, enhances employee engagement, and strengthens market relevance. With evolving workforce demographics, DEI allows us to unlock untapped talent pools, attract and retain top talent, and reflect the diverse consumers and communities we serve. DEI also presents an opportunity to strengthen brand reputation, ensure fairness in our practices, and build trust among employees, customers, and stakeholders. Our approach to Diversity, Equity and Inclusion is grounded in strong governance, continuous capability building, and measurable outcomes. Diversity, equity, and inclusion are core elements of our culture and are embedded across our employee life cycle. We have been investing in the capability building of our business leaders and HR practitioners to support equity advocacy, diversity awareness, and psychological safety in their teams. Externally, we stay attuned to evolving regulations and societal expectations by engaging with industry experts and benchmarking our practices. We are committed to creating a culture where everyone can thrive and contribute to our collective growth. Diversity, Equity, and Inclusion are business enablers that enhance performance, fuel innovation, and foster a more balanced and inclusive work culture. By embedding DEI into our core, we drive sustainable growth, and contribute to a fairer, more socially inclusive world.
7 Talent Retention Risk Talent retention is a vital risk for us, impacting efficiency, innovation, and competitiveness. By focusing on employee engagement, skill development, and a supportive culture, we boost employee satisfaction and loyalty, reduce recruitment costs and ensuring business continuity. Our talent strategy helps HUL maintain a high-performing workforce adaptable to market changes, positioning it as an employer of choice and strengthening its competitive edge. HUL emphasises talent attraction and retention, leveraging brand equity to draw top talent. Digital campaigns and capability-building initiatives enhance our appeal as an employer of choice. Robust Talent and Reward Management processes, succession planning, proactive market mapping and progressive policies ensure we nurture a high-performing workforce, and secure our reputation as a forward-thinking organisation. Our long-term success relies on attracting and retaining diverse talent, especially in competitive markets. The evolving nature of work poses risks to productivity and operations. Effective talent management is crucial, to maintain engagement, productivity, and collaboration.
8 Human Rights, Fair Work, and Responsible Sourcing, across Value Chain Risk Maintaining human rights and fair working practices throughout our operations and value chain is crucial for upholding ethical business standards, regulatory compliance, and the well-being of the workforce.

Addressing challenges such as workplace health and safety, discrimination, and fair wages is vital for protecting worker rights, preventing exploitation, and fostering workplace equity. Additionally, investing in training programs and capability-building initiatives for workers and suppliers enhances longterm workforce development and business resilience. 		We are committed to upholding and promoting human rights across our operations and interactions with business partners, aligning with the United Nations Global Compact. We have identified and prioritised eight human rights issues: discrimination, fair wages, forced labour, freedom of association, harassment, health and safety, land rights, and working hours. Our Human Rights Policy Statement outlines our principles, supported by a comprehensive framework guiding expected behaviors from employees and partners.

Our Responsible Partner Policy (RPP) sets supplier requirements, embodying our commitment to responsible, transparent , and sustainable practices. We work with suppliers on continuous improvement , verifying RPP compliance through self-declarations, online assessments, and third-party audits in high-risk areas, reinforcing our dedication to ethical supply chain practices. Additionally, we are committed to ensuring that suppliers representing 50% of our procurement spend to sign a living wage promise by 2026. 		Potential human rights violations and noncompliance can cause damage to corporate reputation and have financial repercussions.
Other Material Responsible Business Conduct Topic(s)
9 Business Ethics and Conduct Opportunity Our brands and reputation are invaluable assets, and how we operate, contribute to society, and engage with the world around is always under scrutiny. Acting ethically is essential to protect our reputation and brands. Our Business Integrity framework ensures that how we do business is fully aligned with our values and applicable laws and regulations of the country. Our Code of Business Principles (CoBP) and Code Policies govern the behaviour of employees, suppliers, distributors and other third parties, who work with us. Processes for identifying and resolving breaches of Code and Code Policies are clearly defined and regularly communicated throughout the Company.

We, from the very inception, are known to conduct our business with integrity and highest level of governance, which form the bedrock of our operations. 		We are committed to doing business with integrity and play a positive role in building relationships with customers, suppliers and other third parties. Good governance and ethics not only help increase trust among consumers, investors, and other stakeholders, but also help avoid fines, penalties, and other legal implications.

For a complete materiality matrix, please refer to our website Link