During FY 2024-25, we have not undertaken any projects that require Social Impact Assessments (SIA).

During FY 2024-25, we have not undertaken any projects that require Rehabilitation and Resettlement (R&R).

With regards to grievance redressal for communities, we have various programs on ground to address the respective concerns listed below:

Water in Agriculture: The programs are being implemented by our NGO partners. The field teams engage with community comprising primarily of members from vulnerable communities. They address issues on water and agriculture covering water access, use efficiency, productivity enhancement, income generation among others; The mechanism of addressing is through group formation of Paani Panchayats, Jal Saheli collectivisation, engagement with panchayat or block functionaries with involvement of field cadres. Most often the field cadres are first point of contact who helps in addressing any concerns or issues and as required these are escalated to field teams at program, block or district level for its resolution.

Prabhat: Prabhat is committed to developing communities around our manufacturing sites where we have our CSR community development programs ongoing.

The HR and CSR team members regularly visit the villages nearby to understand the community’s requirements as well as grievances. The CSR team has also conducted formal community need assessment to understand such requirements. Based on these inputs, CSR programs are designed and executed year on year to enhance the social value creation efforts. This helps to build a positive relationship with the community and address their concerns effectively.

There are several community-based organisations that have been set up. These CBOs have a strong representation from all sections of the society including women & marginalised groups. These groups meet periodically and identify any issues impacting them. As a group, they then connect with the implementing partners. If required, they also engage with the factory team at site to express their concerns. The OPD centers under health programme also have contact details for any feedback.

SAFAL Focused on empowering youth and marginalised groups, including women and persons with disabilities (PWDs), SAFAL aims to bridge India’s livelihood gap in sales and retail through skilling, entrepreneurship and employability. SAFAL is targeting 21 states and 78 aspirational districts across India. To enhance transparency, accessibility, and efficiency in handling community grievances, a Google Form-based Grievance Redressal Mechanism is in place at the training center. This system allows beneficiaries to submit concerns easily for systematic review and resolution. Additionally, POSH training is provided, supported by an active committee across all centers.

WASH: Accelerating progress on the Swachh Bharat Mission (SBM) 2.0 Urban and Sustainable Development Goals, HUL set up Suvidha – as a first-of-its-kind urban hygiene and sanitation community centre providing affordable access to clean toilets, purified drinking water, showers, and laundry services to over 5 lakh people residing in informal settlements in Mumbai. Suvidha’s operation is 100% digitized and if the community has any concerns related to the operations or the quality of the service, the community can raise the concern directly via an app which is accessible by the community through a QR code printed on their passes which is accessible in 3 languages to the users free of cost. An email is automatically sent to the SUVIDHA operations team ensuring quality of response in a timely manner. The concerns are typically resolved within 48 hours.

It is not applicable as there was no Social Impact Assessment required to be conducted during FY 2024-25.

We are dedicated to contributing to the socio-economic development of aspirational districts identified by Niti Aayog. These districts have been selected based on their need for focused interventions to improve various development indicators. Below is an overview of our CSR projects undertaken in these districts, highlighting our efforts to maximise investment and impact.

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We are committed to operating and growing our business in a socially responsible way. Our purpose is to make sustainable living commonplace while firmly believing that ‘What’s good for India is good for HUL’.

In our commitment towards CSR, we have prioritised the inclusion and support of vulnerable groups in all our projects. Our approach is rooted in understanding and addressing the unique challenges faced by these communities, ensuring that our initiatives are both inclusive and impactful.

We have identified vulnerable groups as women, children, elderly, differently-abled persons, small and marginal farmers and others. These groups are part of our project planning and implementation processes. By conducting thorough needs assessments and engaging with community stakeholders, we have tailored our projects to meet their specific needs. Regular consultations with community have helped us to understand their needs and incorporate their feedback into project design. To ensure this, providing capacity building and infrastructure to empower vulnerable groups and enabling them to take an active role in the projects is always at the core of our belief.

Our inclusive approach has led to significant positive outcomes, including improved livelihoods, enhanced access to development infrastructure, and greater community cohesion. We remain committed to continuously evaluating and refining our projects to ensure they effectively address the evolving needs of vulnerable groups.