Purpose-led,
future-fit
Performance Highlights 2023-24
Message from the management
HUL at a glance
Consumers
9/10
Indian households use one or more of our brands everyday
Consumers
75%+
business gaining penetration1
8
brands in the Kantar list of most valued brands in India2
Suppliers and business partners
₹ 29,000 Cr+
material spends
Suppliers and business partners
99%+
suppliers trained in ESG awareness3
75 Bn+
units manufactured3
Planet and society
3.2 Tn+
litres water potential created5
Planet and society
58%
reduction in total waste generated from factories3, 4
~10 Mn
people reached through our community development initiative – Prabhat
Customers
9 Mn+
retail outlets reached
Customers
1.3 Mn
retailers use Shikhar, our e-B2B app
3,500+
distributors
Our people
#1
Employer of choice6
Our people
42%
gender diversity at managerial positions3
1,00,000+ hrs
of training and upskilling employees
Shareholders
₹59,579 Cr
turnover
Shareholders
` 10,114 Cr
Profit After Taxation
` 42
Dividend Per Share
1March 2024 MAT Business winning report based on Nielsen market data (HUL relevant categories)
2India’s Most Valuable Brands – Kantar BrandZ Report, 2023
3HUL including subsidiaries
4Against 2008 baseline
5Water potential cumulatively and collectively created by Hindustan Unilever Foundation along with its partners
6Based on brand perception study by InsideIIM at target Business schools in 2023
Our strategy
We will operate with the twin agenda of outperforming in our current business, while accelerating transformation to serve India’s evolving aspirations.
Winning in Many Indias (WiMI)
De-averaged consumer understanding
Fuel for growth
Generate savings to
re-invest behind brands and future fit
capabilities
Digital enterprise
Sell more, save more, manage better
Sustainability
Key priorities: Climate, Nature, Plastics and Livelihoods
Future-fit talent
Development and diversity of our workforce
Our value creation model
What we depend on...
Financial Capital
Funds generated from our operations & financing activities
₹50,973 Cr
Net worth
Social and Relationship Capital
Continuous engagement with stakeholders to strengthen relationships and create a positive impact on our communities
₹234 Cr
CSR spends
Natural Capital
Integrating sustainability into our business strategy, we are working towards making a positive difference to people and planet
96%
Renewable energy consumed1
Intellectual Capital
We continue to focus on science, technology and innovation to drive superior experiences
20,000+
Access to patents
Human Capital
Our people are instrumental in achieving our purpose. We are committed to creating a future-ready workforce
19,000+
People1,2
Manufactured Capital
Our new age sites and digitalisation of our supply chain enable us to deliver superior products
28
Owned factories1
What we do...
Consumer insights
We track changing consumer sentiment through our People Data Centre, combining social listening with traditional consumer research.
Logistics
A countrywide network of logistics warehouses ultimately delivers our products to millions of retail outlets. We continue to digitise operations making us future-fit.
Innovation
Our marketing and R&D teams use consumer insights, along with the best ideas and thinking from specialists to develop our brands and products.
Marketing
We create an increasing amount of tailored digital content to connect with consumers and make it easy for them to choose our brands.
Sourcing
Each year, we buy large quantities of raw materials and packaging materials to make our products.
Sales
We use many channels to make our brands available to consumers wherever and whenever they shop. Our products are available in over 9 million retail outlets.
Manufacturing
Our factories and third-party manufacturers convert materials using state-of-the-art technology into the products we sell.
Consumer use
9 out of 10 households in India use our products to feel good and get more out of life.
Note: All underpinned by the management of our principal risks.
The value we create for...
Consumers
We aim to provide superior-quality products and brands that the increasingly discerning consumers are looking for.
Our people
We aim to reward people fairly for the work they do and help them find their purpose while fostering a culture for personal and professional growth alongside business growth.
Customers
We partner with traditional trade distributors, retailers and digital commerce marketplaces to grow our business and theirs.
Planet and society
We aim to improve the health of the planet while contributing to a fairer and more socially inclusive world.
Suppliers and
business partners
We partner with suppliers to help innovate our products and support mutual and sustainable growth.
Shareholders
We aim to deliver consistent, competitive performance and drive long-term value creation for our shareholders.
1HUL including subsidiaries
2Permanent employees and workers
Our divisions
Our iconic brands with turnover greater than ₹1,000 Cr
FY‘24 turnover
₹5,000 Cr+
₹2,000 Cr+
₹1,000 Cr+
Our presence
9 out of 10
households in India use one or more of our brands
10
Direct to Consumer (D2C) websites
9 Mn+
retail outlets reached
35
distribution hubs
28
owned factories*
2
Lighthouse factories
*HUL including subsidiaries
Financial & ESG performance highlights
₹59,579 Cr
Turnover
₹10,114 Cr
Profit After Taxation
₹43.05
Earnings Per Share
100%
EPR compliant
98%
reduction in CO2 emissions in manufacturing
(Kg/tonne of
production, against 2008 baseline)
94%
paper and board used in packaging sustainably sourced
2 lakh+
women microentrepreneurs in rural India empowered through project Shakti.
~ 10 Mn
reached through Prabhat our sustainable community development initiative.
4 lakh+
people have access to safe sanitation through Project Suvidha.
100%
employees trained on Code of Business Principles
100%
Independent Directors covered by familiarisation training
100%
Board Committees led by Independent Directors
Digital transformation at HUL
India has witnessed rapid digitisation, with internet penetration increasing from 15% to over 50% in 7 years. To be at the forefront of this change, we are transforming our operations, with data and technology centre stage.
Creating personalised and omni-channel experiences
Leveraging automated and intelligent media planning and deployment
Riding the digital commerce tailwinds
Leveraging data and analytics
Enhancing B2B commerce