Principle 9 Hero

Principle 9

Businesses Should Engage With And Provide Value To Their Consumers In A Responsible Manner.

SDG 2
SDG 4
SDG 12
SDG 14
SDG 15
SDG 16

We are committed to engaging with consumers responsibly by delivering trusted, safe, and high quality experiences. We leverage digital and data-driven capabilities to enhance consumer interactions while ensuring transparency and accountability in how we use and protect information.

Safeguarding data and privacy are integral to our approach. Guided by our Code of Business Principles, we follow strict data protection standards that emphasize responsible data collection, secure handling, and respect for individual rights. Robust cybersecurity frameworks, continuous monitoring, and risk mitigation measures help protect our systems and prevent threats. Through these practices, we strengthen consumer trust and build lasting relationships.

Message from
Our Leadership

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At HUL, we are committed to delivering a safe and trusted consumer experience by ensuring organoleptically superior products and sustainable practices. We also uphold robust data privacy standards to safeguard consumer trust across all interactions. By encouraging responsible sustainable behaviours, building synergetic relationships with our partners, and maintaining transparent communication, we ensure a secure and trustworthy engagement for all our consumers.

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Rajneet KohliExecutive Director, Foods
Rajneet Kohli
Data breaches involving personal identifiable information
Nil
Data breaches involving personal identifiable information
Product recalls on account of safety issues
Nil
Product recalls on account of safety issues
Consumer complaints on data privacy, cyber-security, delivery of essential services, restrictive trade practices, unfair trade practices.
Nil
Consumer complaints on data privacy, cyber-security, delivery of essential services, restrictive trade practices, unfair trade practices.
Products with labelling on environmental and social parameters.
0%
Products with labelling on environmental and social parameters.

Essential Indicators

EI-1. Describe the mechanisms in place to receive and respond to consumer complaints and feedback.
EI-2. Turnover of products and services as a percentage of turnover from all products/services that carry information about:
EI-3. Number of consumer complaints in respect of the following:
EI-4. Details of instances of product recalls on account of safety issues
EI-5. Does the entity have a framework/policy on cyber security and risks related to data privacy (yes/no)? If available, provide a web-link of the policy.
EI-6. Provide details of any corrective actions taken or underway on issues relating to advertising, and delivery of essential services; cybersecurity and data privacy of customers; reoccurrence of instances of product recalls; penalty/action taken by regulatory authorities on safety of products/services.
EI-7. Provide the following information relating to data breaches:

Leadership Indicators

LI-1. Channels/platforms where information on products and services of the entity can be accessed (provide web link, if available)
LI-2. Steps taken to inform and educate consumers about safe and responsible usage of products and/or services.
LI-3. Mechanisms in place to inform consumers of any risk of disruption/discontinuation of essential services.
LI-4. Does the entity display product information on the product over and above what is mandated as per local laws (yes/no/not applicable)? If yes, provide details in brief.
LI-4. Did your entity carry out any survey with regard to consumer satisfaction relating to the major products/services of the entity, significant locations of operation of the entity or the entity as a whole (yes/no)?