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Who we are

ASPIRE: Unlocking a billion aspirations

FINANCIAL AMBITION

Double digit EPS growth driven by topline

SUSTAINABILITY

Leveraging our proven models to focus on four key priorities

Climate

Nature

Plastics

natural-cap

Livelihoods

We believe that these are areas that need urgent action and where we can make maximum impact as one of the largest FMCG businesses.

CULTURE

Four key behaviours that will power our priorities

Care deeply

Focus on what counts

Stay three steps ahead

Deliver with excellence

Value Creation Model

Financial

Financial Capital

Our strong financial foundation fuels strategic investments, enabling sustained value creation.

plus-symbol

Inputs

₹49,153 CrNet Worth

(₹5,680 Cr)Trade Working Capital*

Outcomes

₹13,789 CrCash Generated from Operations,
before taxes

108.20%ROCE

*Working capital, excluding cash and bank balances and current investments

Manufacturing

Manufactured Capital

State-of-the-art factories, advanced digital supply chains, and agile logistics position us to deliver quality products nationwide.

plus-symbol

Inputs

₹8,666 CrTotal Property, Plant, and Equipment

27Number of own manufacturing sites^

Outcomes

8%Reduction in energy intensity per tonne vs previous year^

>95%Primary Service Level*

*Based on internal delivery metric

^HUL and subsidiaries

Intellectual

Intellectual Capital

Powered by pioneering research and deep consumer insights, our intellectual capital drives breakthrough innovations that meet evolving consumer needs.

plus-symbol

Inputs

20,000+Access to global patents

50+Total number of brands

Outcomes

>80%Business superior to
eyeball competition*

3Number of new brands added
into HUL portfolio during the year

*Based on our Unmissable Brand Superiority framework as of Dec 2024.

humancap

Human Capital

Our diverse, empowered workforce drives innovation, inclusion, and continuous learning, propelling us towards a future-ready organisation.

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Inputs

1,00,000+Hours of learning

20+Equitable work policies

Outcomes

93%Employee Net Promoter Score*

45%Skilled shopfloor workforce

*UniVoice 2024 score

natural-cap

Social and Relationship Capital

Through meaningful partnerships built on integrity and shared purpose, we nurture lasting trust with stakeholders, creating resilient ecosystems that thrive on collective aspirations.

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Inputs

~₹254 CrTotal CSR spends

3,500+Number of distributors

Outcomes

~11 MnNumber of people reached through
Prabhat since inception

9 out of 10Number of Indian households using
one or more HUL brands

social

Natural Capital

We are committed to protecting and regenerating natural resources, embedding sustainable practices across our operations and fostering a healthier planet for future generations.

plus-symbol

Inputs

13,000+Hectares of land under
regerative agriculture*

58%Of 12 key agricultural crops
sourced sustainably*

Outcomes

50%Reduction in total water
consumed at our factories^

99%Reduction in Scope 1 & 2
emissions in operations^

*For calendar year 2024
^Against 2008 baseline
All numbers are for HUL and subsidiaries

consumer-insights

Consumer Insights

We constantly track changing consumer sentiments and trends to deeply understand and respond to evolving preferences.

consumer-insights

Innovation

These insights are leveraged by our R&D and marketing teams to innovate, develop and deliver superior, relevant products.

sourcing

Sourcing

We procure large volumes of sustainable raw materials and packaging to ensure consistent product quality and operational efficiency.

Manufacturing

Manufacturing

Our advanced manufacturing facilities integrate cutting-edge technology to convert materials into products we sell.

Logistics

Logistics

Our extensive and digitised logistics network allows for timely and efficient product distribution across millions of retail outlets.

Marketing

Marketing

We engage consumers through targeted, social and digital first marketing strategies, strengthening brand visibility and identity.

Sales

Sales

Our products are widely accessible across multiple channels, both offline and online platforms ensuring we are available wherever our consumers are.

Consumer Use

Consumer Use

We deliver products that enrich daily lives, fulfilling consumer aspirations and enhancing wellbeing.

consumers

Consumers

We aim to provide superior quality products and brands that cater to the needs of increasingly discerning consumers.

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Customers

Customers

We partner with traditional trade distributors, retailers, organised trade and digital commerce marketplaces to foster mutual and sustainable growth.We cultivate and strengthen robust relationships by proactively addressing and fullling customer needs.

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Suppliers

Suppliers & Partners

We engage with suppliers and business partners collaboratively with shared goals to cultivate innovation and efficiency.

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People

Our People

We foster a culture of empowerment and continuous development while rewarding people fairly, enabling personal and professional growth.

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Planet

Planet & Society

By embedding sustainable practices and contributing to the wellbeing of society, we aid a fairer and more socially inclusive world.

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Shareholders

Shareholders

We aim to deliver consistent, competitive performance and drive long-term value creation for our shareholders.

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Value Creation Model

What we depend upon
What we do
The value we create for
Manufacturing

Financial Capital

Our strong financial foundation fuels strategic investments, enabling sustained value creation.

plus-symbol

Inputs

₹49,153 CrNet Worth

(₹5,680 Cr)Trade Working Capital*

Outcomes

₹13,789 CrCash Generated from Operations,
before taxes

108.20%ROCE

*Working capital, excluding cash and bank balances and current investments

plus-symbol
Manufacturing

Manufactured Capital

State-of-the-art factories, advanced digital supply chains, and agile logistics position us to deliver quality products nationwide.

plus-symbol

Inputs

₹8,666 CrTotal Property, Plant, and Equipment

27Number of own
manufacturing sites^

Outcomes

8%Reduction in energy intensity
per tonne vs previous year^

>95%Primary Service Level*

*Based on internal delivery metric

^HUL and subsidiaries

plus-symbol
Intellectual

Intellectual Capital

Powered by pioneering research and deep consumer insights, our intellectual capital drives breakthrough innovations that meet evolving consumer needs.

plus-symbol

Inputs

20,000+Access to global patents

50+Total number of brands

Outcomes

>80%Business superior to
eyeball competition*

3Number of new brands added
into HUL portfolio during the year

*Based on our Unmissable Brand Superiority framework as of Dec 2024

plus-symbol
humancap

Human Capital

Our diverse, empowered workforce drives innovation, inclusion, and continuous learning, propelling us towards a future-ready organisation.

plus-symbol

Inputs

1,00,000+Hours of learning in the year

20+Equitable work policies

Outcomes

93%Employee Net Promoter Score*

45%Skilled shopfloor workforce

*UniVoice 2024 score

plus-symbol
natural-cap

Social & Relationship Capital

Through meaningful partnerships built on integrity and shared purpose, we nurture lasting trust with stakeholders, creating resilient ecosystems that thrive on collective aspirations.

plus-symbol

Inputs

~254 CrTotal CSR spends

3,500+Number of distributors

Outcomes

~11 MnNumber of people reached through
Prabhat since inception

9 out of 10Number of Indian households using one or more HUL brands

plus-symbol
social

Natural Capital

We are committed to protecting and regenerating natural resources, embedding sustainable practices across our operations and fostering a healthier planet for future generations.

plus-symbol

Inputs

13,000+Hectares of land under
regenerative agriculture*

58%Of 12 key agricultural crops
sourced sustainably*

Outcomes

50%Reduction in total water
consumed at our factories^

99%Reduction in Scope 1 & 2
emissions in operations^

*For calendar year 2024
^Against 2008 baseline
All numbers are for HUL and subsidiaries

plus-symbol
consumer-insights

Consumer Insights

We constantly track changing consumer sentiments and trends to deeply understand and respond to evolving preferences.

consumer-insights

Innovation

These insights are leveraged by our R&D and marketing teams to innovate, develop and deliver superior, relevant products.

sourcing

Sourcing

We procure large volumes of sustainable raw materials and packaging to ensure consistent product quality and operational efficiency.

Manufacturing

Manufacturing

Our advanced manufacturing facilities integrate cutting-edge technology to convert materials into products we sell.

Logistics

Logistics

Our extensive and digitised logistics network allows for timely and efficient product distribution across millions of retail outlets.

Marketing

Marketing

We engage consumers through targeted, social and digital first marketing strategies, strengthening brand visibility and identity.

Sales

Sales

Our products are widely accessible across multiple channels, both offline and online platforms ensuring we are available wherever our consumers are.

Consumer Use

Consumer Use

We deliver products that enrich daily lives, fulfilling consumer aspirations and enhancing wellbeing.

consumers

Consumers

We aim to provide superior quality products and brands that cater to the needs of increasingly discerning consumers.

Know More

Customers

Customers

We partner with traditional trade distributors, retailers, organised trade and digital commerce marketplaces to foster mutual and sustainable growth.

Know More

Suppliers

Suppliers & Business Partners

We engage with suppliers and business partners collaboratively with shared goals to cultivate innovation and efficiency.

Know More

People

Our People

We foster a culture of empowerment and continuous development while rewarding people fairly, enabling personal and professional growth.

Know More

Planet

Planet & Society

By embedding sustainable practices and contributing to the wellbeing of society, we aid a fairer and more socially inclusive world.

Know More

Shareholders

Shareholders

We aim to deliver consistent, competitive performance and drive long-term value creation for our shareholders.

Know More

Leveraging our core strengths to improve market leadership

Our strengths manifest in our long-term performance – competitive, resilient and consistent. We are market leaders in more than 85% of the categories we operate in. Underlying this strong performance is our deep consumer insights, focus on innovation, design-for-value, diverse product portfolio, extensive distribution network and digital transformation. This enables us to continue shaping consumer preference across the country.

  • Begin with consumers  

    Begin with consumers

    Consumers are at the heart of everything we do. Over the years, we have developed a culture of deep consumer intimacy, enabled by a robust insights infrastructure and thousands of man-hours spent across the organisation in listening, learning and speaking to consumers.

  • Disrupt with innovation  

    Disrupt with innovation

    Innovation is critical for our growth, enabling us to adapt to changing markets, stay competitive, and create new value for consumers. We have one of the oldest and largest R&D centres in the country. Over 820 scientists proudly work on creating breakthrough platforms.

  • Design for value  

    Design for value

    We realise that ‘value’ continues to be an important driver of choice for consumers. Our design-for-value framework optimises three interdependent variables:

    • What do consumers value in a product and will they pay for it?

    • How does product design influence supply chain costs?

    • What are the price points that we will need to unlock?

  • Build unbeatable portfolio  

    Build unbeatable portfolio

    Our portfolio of brands continue to be our biggest asset. Straddling the price-benefit pyramid, we are able to serve the ever-evolving needs of all our consumers.

  • Make distinctive moats  

    Make distinctive moats

    Brilliant execution underpins our strengths. We have a network of 27 factories and 50+ contract manufacturers producing 80 billion+ units annually. We reach 9 million+ stores in India, ensuring that our products are available wherever our consumers are present. Our strong savings programme, optimises cost across all lines of our P&L, generating fuel for growth for the organisation. By strategically embedding technology throughout our operations, we have cultivated a highly agile and responsive infrastructure. This technological backbone empowers us to optimise resource utilisation, accelerate decision-making, and adapt swiftly to market dynamics, ensuring maximum operational efficiency.