HUL Stands with the Nation in the Covid-19 Pandemic

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Our Response to COVID-19

#HULStandsWithTheNation

The pandemic has taught us a very important fact - you cannot handle a crisis with a playbook. It has to be navigated through with a lot of adjustments, improvisations and learning along the way. To be able to do that, the first step, something that we have done at HUL, is to look after people and communities that we serve. This is our chance to change – change into a better, more sustainable and equitable world. Let me reiterate that the future cannot be predicted with accuracy. But as Mahatma Gandhi said, “The future depends on what we do in the present."

Sanjiv Mehta

Chairman & Managing Director

To fight the second wave of the virus, we are collaborating with governments and medical institutions across the country to strengthen healthcare infrastructure. We are also extending our support to the nation by increasing supply of medical oxygen.

The health & safety of our people is our topmost priority. We have ensured that all our people across the HUL ecosystem are safe and secure.

As manufacturers of hygiene and sanitation products that form the first line of defence against this virus, we have worked closely with the Government, NGOs and various other partners to ensure that our consumers and communities have continued access to essential items and other daily necessities.

Washing hands with soap, masking up and physical distancing continue to be the first line of defence against Coronavirus. We have been spreading the message of COVID-appropriate behaviour and vaccination through mass media campaigns.

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Precautions and safety measures during COVID-19

UNICEF

Save the Children

United Nations High Commissioner for Refugees

UNDP

Portea Medical

KVN Foundation

WaterAid

Taking learnings from 2020, we have taken steps to enhance health infrastructure in COVID hotspots.
As part of our Mission HO₂PE, we have procured 5000+ oxygen concentrators from around the world. These are being made available in the most impacted areas in the country. We are also sending oxygen concentrators to COVID-19 hospitals across 16 States.

In addition, we have initiated a partnership with Portea Medical and KVN Foundation, through which we are delivering oxygen concentrators to COVID- 19 patients, free of charge at their doorstep.
We are facilitating and covering the cost for the vaccination of our outer core of around 3,00,000 people including our field force, distributors, Shakti Ammas and service providers. We are also working towards amplifying awareness to reduce vaccine hesitancy.
HUL is donating 80+ ventilators to address the severe strain on medical facilities in certain areas.
As part of our community support at some of our manufacturing locations, we have tied up with local administration and supported establishing isolation facilities or COVID care wards.
Through Project Prabhat, our sustainable community development programme, we are setting-up telemedicine centres near our factory locations to enable affordable and accessible healthcare for rural communities.
Lifebuoy has partnered with Practo to provide free doctor consultation over a video or audio call, the pilot is live in UP and Chhattisgarh, and we look to extending this service across the country for strengthening healthcare infrastructure.

Our Supply Chain and Sales safety protocols comply with World Health Organisation (WHO) standard and incorporate the best practices in safety management for operations. We have implemented Work from Home wherever possible.
HUL has put together strict COVID-19 protocols to maximise the safety of its factory employees. These include stringent cleaning protocols to protect high-traffic and high-touch areas.
We have ramped up medical infrastructure and workforce to support employees and their families while closely monitoring the fast-evolving situation. We now have 60 doctors at HUL, a 40% increase in doctors compared to pre-COVID times.
Employees can now call an HUL healthcare helpline number for all COVID related support.
We have tied up with more than 200 hospitals and have 44 fully equipped ambulances and 160 oxygen concentrators across our factory sites to support critical cases.
Every blue-collar employee can connect with a dedicated member of the factory leadership team for any support and guidance.
We have also partnered with hotels and arranged for about 30 isolation rooms for our employees and their dependents.
We have entered into a partnership with healthcare service provider Connect & Heal to support home and hotel isolation, including home care kits across India.
We have 130+ employee volunteers termed as ‘Nightingales’ assigned for every region to help coordinate with local hospitals and facilitate vaccination slots for employees and their families, wherever possible.
Central to tackling the pandemic is vaccinating our people – we are facilitating vaccination of 3,70,000 people in the HUL ecosystem including 70,000+ employees and their dependent family members.
Since March 2020, we have strengthened the well-being initiatives for all our employees, the extended workforce, and even family members. We are running an Employee Assistance Programme with 100+ trained counsellors and activating 500+ mental health champions.
In addition to medical cover for own employees and dependents, we have extended COVID Insurance for ~50,000 outer core associates and third-party workforce working in the frontline.
We have supported small and medium-sized suppliers with early payments. In some cases, credit has been extended to small scale customers, distributors and partners.
All our manufacturing units have set up isolation facilities for employees through dedicated facilities, establishing tie-ups with hotels or accessing government facilities where applicable.

As manufacturers of hygiene and sanitation products that form the first line of defence against this virus, we have worked closely with the Government, NGOs and various other partners to ensure that our consumers and communities have continued access to essential items and other daily necessities.
We are continuing the donation of hygiene and sanitisation products like soaps, hand sanitisers and disinfectants as well as nutrition products such as Horlicks to frontline medical professionals, police force and sanitation workers.
Our brand Domex has worked with the Municipal Corporation of Greater Mumbai (MCGM) to disinfect public spaces identified by the civic bodies in respective wards in Mumbai. We have donated around 50,000 litres of Domex Disinfectant Floor Cleaners towards this initiative.

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